Frequently asked questions
When will I receive my order?
Orders are processed within 1–2 business days.
Delivery usually takes 4–10 business days, depending on your location.
You’ll receive a tracking number once your order is shipped.
What is your return & refund policy?
We accept returns within 30 days of delivery if the item is unused and in its original condition.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours so we can resolve it quickly.
Are your products good quality?
Yes. We carefully select products that are practical, durable, and worth the price.
Before shipping, items are checked for obvious defects and packaging issues.
If there’s any problem when you receive your order, just let us know.
How much does shipping cost?
Shipping is already included in the product price.
There are no extra shipping fees added at checkout.
How can I contact you?
You can contact us anytime at kuroshijapan@gmail.com
We usually respond within 24 hours on business days.
We don’t manufacture products. We carefully curate everyday essentials from Japanese brands renowned for their precision, quality, and thoughtful design. Inspired by Japan’s study culture, we focus on items made to be used daily not disposed of.